faqs.tw 台灣生活常見問題

Why do you need a Taiwan bank account?

A local bank account is essential for daily life in Taiwan. Here's why you need one:

Taiwan is still a fairly cash-heavy society — night markets, small shops, and some restaurants only accept cash. But digital payments (LINE Pay, JKO Pay, Apple Pay) are growing rapidly, and all of them require a local bank account to set up.

Which bank should you choose?

Not all banks in Taiwan offer the same experience for foreigners. Here's a comparison of the most popular options:

Bank English Service English App ATM Network International Transfers Best For
CTBC (中國信託) Excellent Yes 5,800+ ATMs Good, reasonable fees Most expat-friendly overall
E.Sun (玉山銀行) Very Good Yes 3,000+ ATMs Good Best mobile app experience
Cathay United (國泰世華) Good Partial 4,000+ ATMs Good Largest ATM network
Taishin (台新銀行) Good Yes (Richart) 3,000+ ATMs Fair Best digital banking (Richart)
Taipei Fubon (台北富邦) Fair Partial 3,500+ ATMs Good Competitive FX rates
Post Office (中華郵政) Basic No 4,000+ locations Basic Lowest fees, everywhere
Mega Bank (兆豐銀行) Good Partial 2,500+ ATMs Excellent Best for international transfers

Recommendation by situation

Your Situation Best Choice Why
First bank account CTBC or E.Sun English support, good apps
Employer requires specific bank That bank No choice — but open a second account at CTBC/E.Sun
Frequent international transfers Mega Bank or CTBC Lower fees, better FX rates
Want highest savings interest Taishin Richart or digital banks Up to 2.6% on savings
Living outside Taipei Post Office Branches everywhere, including rural areas

Documents needed to open an account

Prepare these documents before visiting the bank:

Document Required? Notes
ARC (Alien Resident Certificate) Mandatory Original — no copies accepted
Passport Mandatory Original — must match ARC information
Second form of ID Sometimes Driver's license, student ID, or employer ID card
Proof of address Sometimes Utility bill, rental contract, or employer letter with your address
Initial deposit Yes NT$100-1,000 (varies by bank and account type)
Company letter or chop For payroll accounts Your employer may provide a letter or their company chop to authorize payroll setup
Taiwan phone number Required For SMS verification — get a SIM card first

Critical: All documents must be originals. Banks will not accept photocopies or digital versions. If your passport name differs from your ARC name (e.g., middle name variations), this can cause delays — try to ensure consistency.

Note for new arrivals: Get your Taiwan SIM card and phone number before going to the bank. Every bank requires a local phone number for account activation and two-factor authentication.

Step-by-step account opening process

Here's what to expect when you walk into a Taiwan bank as a foreigner:

Step 1: Choose the right branch Go to a main branch (分行) rather than a small sub-branch. Main branches in major city centers are more experienced with foreign customers and more likely to have English-speaking staff. Avoid going on Monday mornings or the first/last day of the month — these are the busiest times.

Step 2: Take a number and wait Use the ticket machine near the entrance. Select "Open Account" (開戶) or "General Services" (一般業務). Wait times range from 15 minutes to over an hour depending on the branch and time.

Step 3: Fill out forms The staff will provide account opening forms. These are mostly in Chinese, but staff at foreigner-friendly branches will help you fill them out. You'll need to provide:

Step 4: Present your documents Hand over your ARC, passport, and any other required documents. The staff will photocopy everything and verify your identity. This verification step can take 20-30 minutes.

Step 5: Set up online and mobile banking Ask the staff to activate online banking (網路銀行) and mobile banking (行動銀行) at the same time. You'll:

Step 6: Receive your debit card

Total time: Allow 1-2 hours for the entire process. Bringing a Chinese-speaking friend is highly recommended if the branch doesn't have English-speaking staff.

Online and mobile banking setup

Once your account is open, digital banking makes life much easier:

English-language banking apps

Bank App Name English Support Key Features
CTBC CTBC Bank App Full English Transfers, FX, bill pay, card management
E.Sun E.Sun Mobile Banking Full English Clean UI, biometric login, investment
Taishin Richart Life Full English High-interest savings, budgeting tools
Cathay United Cathay United Bank App Partial English Basic transfers and balance

What you can do with mobile banking

Two-factor authentication (2FA)

All Taiwan banks require 2FA for online transactions. Options include:

Tip: If you change your phone number, update it at the bank immediately — you won't be able to log in to online banking without receiving the SMS code.

Digital banks and fintech options

Taiwan has several digital-only banks that offer higher interest rates and a more modern experience:

Digital Bank Savings Rate Min. Deposit English App Notes
LINE Bank Up to 2.0% NT$0 Yes Easy signup, LINE Pay integration
Rakuten Bank Up to 2.6% NT$0 Partial Highest savings rate, Japanese-backed
Next Bank (將來銀行) Up to 2.0% NT$0 No Innovative features, Chinese only
Taishin Richart Up to 2.6% NT$0 Yes Not purely digital, but best digital experience among traditional banks

Advantages of digital banks

Limitations

Recommendation: Open a traditional bank account first (CTBC or E.Sun), then add a digital bank account (Richart or LINE Bank) for higher savings interest.

International money transfers

Sending and receiving money internationally is a common need for expats. Here are your options:

Bank wire transfer (SWIFT)

Direction Fee Processing Time Notes
Sending abroad NT$300-800 per transfer 1-3 business days Plus intermediary bank fees (US$15-30)
Receiving from abroad NT$200-400 1-3 business days Some banks waive this for salary deposits

To receive money from abroad, provide the sender with:

Better alternatives for smaller amounts

Service Fee Rate Markup Speed Best For
Wise (formerly TransferWise) 0.5-1.5% Mid-market rate 1-2 days Best overall value
Revolut 0-1% Near mid-market 1-3 days If you already have an account
Western Union NT$300+ 2-4% markup Same day (cash pickup) Urgent cash needs
PayPal 2.5-4% Poor exchange rate 3-5 days Only if no other option

Wise is the clear winner for most expats. It offers the real mid-market exchange rate with transparent fees. You can send money to/from Taiwan using your local bank account, and it arrives in 1-2 business days.

Annual limits

Common banking questions for foreigners

Can I open an account without an ARC? Very difficult. A few banks (Post Office, some CTBC branches) may open a limited-functionality account with just a passport, but it usually has restrictions: no online banking, low transaction limits, and no debit card. Getting your ARC first is strongly recommended.

Can I have multiple bank accounts? Yes. Many expats have 2-3 accounts: one for salary (employer's preferred bank), one at a foreigner-friendly bank (CTBC/E.Sun), and one digital account for higher savings interest. There's no legal limit on the number of accounts.

What's the savings interest rate? Traditional bank savings accounts offer 0.5-0.8% annually. Digital savings accounts offer 1.5-2.6% (often with a cap on the balance that earns the high rate, e.g., first NT$300,000). Time deposits (fixed term) offer 1.0-1.8% depending on the term.

Can I get a credit card? Yes, but usually after 6-12 months of regular salary deposits in that bank. Requirements vary:

What if I leave Taiwan permanently? You have two options:

  1. Close the account: Visit the branch in person, withdraw all funds, and officially close the account. Bring ARC and passport.
  2. Keep it open: You can maintain the account, but if your ARC expires, some banks may freeze the account. Set up online banking before leaving so you can still access it remotely.

Tip: If you have recurring payments (NHI, phone), cancel or transfer them before closing your account.

What is a "chop" and do I need one? A chop (印章) is a personal stamp traditionally used in Taiwan instead of signatures. As a foreigner, you can almost always use your signature instead. However, if you do want a chop, you can get one made at any engraving shop (印章店) for NT$200-500. Some expats find it convenient for frequent banking transactions.

My bank declined my account opening — what do I do? This happens occasionally. Common reasons: branch unfamiliar with foreign accounts, missing documents, or internal compliance concerns. Solutions:

  1. Try a different branch (main branches in city centers are best)
  2. Ask your employer's HR to call ahead and coordinate
  3. Bring a Chinese-speaking friend to help communicate
  4. Try a different bank (CTBC and E.Sun have the highest success rates for foreigners)

Frequently Asked Questions

Can I open a bank account without an ARC?

It is very difficult but not entirely impossible. A few banks, notably the Post Office (Chunghwa Post) and select CTBC branches, may open a limited-functionality account using only your passport. However, these accounts come with significant restrictions: no online banking, low daily transaction limits (often NT$30,000 or less), no debit card, and no ability to set up automatic payments. In practice, most banks will simply decline your application without an ARC. The strong recommendation is to obtain your ARC first, which typically takes 1-2 weeks after applying, and then open your bank account with full functionality from day one.

Which banks are foreigner-friendly?

CTBC (中國信託) and E.Sun (玉山銀行) are widely considered the most foreigner-friendly banks in Taiwan. Both offer full English mobile apps, have staff experienced with foreign account openings, and are generally more willing to issue credit cards to foreigners after 6-12 months. Taishin Bank's Richart digital account is also popular among expats for its high savings interest rate and excellent English app. For international money transfers, Mega Bank (兆豐銀行) offers competitive fees and exchange rates. If you live outside major cities, the Post Office has branches in virtually every township, though English support is minimal.

Do I need a local phone number?

Yes, a Taiwan mobile phone number is mandatory. Every bank requires it for SMS-based two-factor authentication (2FA) during account opening and for all subsequent online banking transactions. You must get a local SIM card before visiting the bank. Prepaid SIM cards are available at telecom shops (Chunghwa Telecom, Taiwan Mobile, FarEasTone) near airports and train stations, typically costing NT$300-500 for a basic plan. Bring your passport and ARC (or entry permit) to purchase one. Note that some banks will not accept virtual phone numbers or VoIP services — it must be a standard Taiwan mobile number starting with 09.

Can I send money abroad from a Taiwan bank?

Yes, you can send international wire transfers (SWIFT) from any Taiwan bank, either at a branch counter or through online banking. Fees typically range from NT$300-800 per transfer, plus potential intermediary bank charges of US$15-30. For better rates and lower fees, many expats use Wise (formerly TransferWise), which offers mid-market exchange rates with transparent fees of 0.5-1.5%. Taiwan has annual foreign exchange limits of US$5 million per person for both inward and outward remittances. For single transactions exceeding US$500,000, you may need to provide supporting documentation such as employment contracts or property sale records.

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